ARTICLE 1: SHIPPING TIME

Your order will be shipped as quickly as possible. Orders are normally dispatched within 48 to 72 hours, depending on the items ordered. Some of our products are made on demand to ensure the highest quality, which may extend the shipping time.

We ship from multiple international warehouses (Asia, Europe). If your order includes multiple items, they may be shipped separately based on stock availability and shipping location. You will receive notifications for each shipment.

For returns, please refer to our Return Policy for detailed instructions, including the return address.

If you wish to cancel your order, contact us at info@bolo-tie.com as soon as possible. While we strive to accommodate cancellations, we cannot guarantee them once the order has been processed or shipped.

Please ensure that the shipping address provided is accurate. Delivery issues caused by incorrect addresses may result in additional fees or delays.

ARTICLE 2: DELIVERY TIME

Delivery times are as follows:

  • USA and Canada: 5 to 7 business days.

If a product is temporarily out of stock, delivery may take longer. During exceptional circumstances, such as global health crises, delivery times may extend. If your package is not delivered within 60 days under such circumstances, you may request a refund.

In case of delays, please contact us at info@bolo-tie.com, and we will assist in resolving the issue with the carrier.

Upon receipt of your package, please check the condition of the goods and their conformity before signing the delivery note.

ARTICLE 3: DUTIES AND TAXES

We offer free standard shipping on all orders. However, customs duties or taxes may apply to international shipments, depending on your country’s regulations. These charges are the responsibility of the customer. Please consult your local customs office for more details.

ADDITIONAL INFORMATION

Separate Shipments

To minimize wait times and enhance your shopping experience, items in your order may be shipped separately as they become available. Please note that our system sends a shipping notification only when all items in your order have been shipped.

If you have not received a notification, some items may have already been shipped and cannot be canceled. Feel free to contact us at info@bolo-tie.com for updates regarding your order status.