Shipping & Order
Do you ship overseas?
Delivery to the USA and Canada takes 5 to 7 business days. For the UK, delivery may take 5 to 7 business days. For other countries, delivery times vary; please refer to the shipping information at checkout.
Is the shipping free of charge?
Standard shipping is free on orders over $30. Below $30, standard shipping is a flat $1.99. The exact amount is shown at checkout before you pay.
How long does it take to get my order delivered?
It takes 1 to 3 business days to process your order. We make every effort to ensure that your order arrives as soon as possible.On average, your order will be delivered within:
- 5 to 7 business days for the USA and Canada and United Kingdom
What is the status of my order?
Track your order by visiting Order Tracking. You will need your order number and email address.
My order is not complete, what should I do?
If your order includes several items, it is possible that they will be shipped separately, depending on available inventory and shipping warehouses.Don't worry, you will receive the rest of your order shortly.
Why haven't I received my order yet?
If you have not received your order, first check the tracking link.
If the tracking shows that your order has been delivered, it is possible that the carrier has placed the package in the mailbox.
If you still have not received your package, please contact us at info@bolo-tie, we will be happy to help.
Can I get a receipt/invoice?
After placing an order, you will automatically receive a confirmation email.
Invoices are no longer provided in the package for environmental reasons. However, you can obtain an invoice from our support team.
Can I use two (or more) discount codes?
Unfortunately, discounts are not cumulative.
Cancellation & Return
Can I modify/cancel my order?
Once you have placed your order, it is impossible to request a cancellation or modification. No cancellations or modifications can be made once the information has been validated and transmitted to our warehouse for dispatch as soon as possible.
Be sure of your choices before you check out. If you have already placed an order and don’t want it anymore, you can always send it back to us, respecting the RETURN CONDITIONS of our store.
Can I return my order?
If for any reason you are not completely satisfied with your purchase, you can return it or exchange it for another model within 14 days of receiving your order.
Please note that according to our return policy, shipping costs remain at your expense. You can also check our return policy.
I would like to return my order, how does it works?
We are sorry to hear that your order did not meet your expectations.
We offer a 14-day money-back guarantee for returns and exchanges, starting from the date of delivery. Returns must be sent to our warehouse in Asia, and customers are responsible for return shipping fees. For detailed return instructions, please visit our Return Policy.
Customers will be responsible for paying return shipping costs. All returned packages must be shipped with a tracking number.
Since we don't have a physical store, please note that you will be asked to send your order back to our shipping warehouse, in Asia.
Please refer to our return policy to start the return process. If you are unsatisfied with your order, please contact our support team at info@bolo-tie.com, and we will do our best to help you out!
Why my order is damaged?
If your item has manufacturing defects, please contact us via email or from our contact page.
We also invite you to send us photos or videos that could facilitate the processing of your request.
I haven't received my refund. Is this normal?
Depending on your bank, it can take up to 3-5 working days before the refund appears on the payment method initially used after the refund has been processed.
Security & Privacy
What are your payment options?
In order to guarantee you the greatest security and the best management of your funds, our site offers only 2 ways to pay for your order. So you can be sure that the necessary level of security is present.
We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and digital wallets like ShopPay, ApplePay, and GooglePay. Please note that available payment options may vary by region.
When will the amount be debited?
You will receive an order confirmation email and the amount due will be debited within 24-48 hours.
If your payment is not authorized, it will not be debited. This is a rejection from your bank and all actions will be canceled.
Is my information secure?
Our site is hosted and powered by Shopify, well-know for is security level and with an SSL security certificate on the shop. All information related to pages, content, credit cards, and transactions is thus protected.
You can also see that this certificate is in place by the presence of “HTTPS” in our URL or by the presence of a lock.
What quotes are used on your site?
All our prices are listed by default in Dollars (USD-$).
You can also pay for your order without additional fees in another currency (CAD, GBP, CHF, MXN, EUR…) if your order is destined for a country with a different currency.
Gift & Shop
How do I get my gift card?
Your gift card will be delivered instantly to your email!
If you have programmed this to be sent to someone, you will receive an email confirmation of your purchase with all the information you provide.
Is the gift card nominative?
The gift card is not nominative and can be transferred to a third person.
However, please be careful not to give your gift card codes to anyone with malicious intent. Wig Stores disclaims all liability that may arise from the use of a gift card not authorized by its purchaser and/or the person intended to receive it.
Does the gift card have an expiration date?
Yes, the gift card must be used in full 6 months after purchase. If the time limit is exceeded and you still have an amount left, it will be lost with the gift card.
Can the gift card balance be used in instalments?
The balance of the gift card can be used for full or partial payment.