RETURNS

If you are not completely satisfied with your order, you may return it for a refund or exchange within 14 days of receiving your order.

If 14 days have passed since delivery, we may not be able to offer a refund or exchange. However, please feel free to contact us at info@bolo-tie.com, and we will assist you on a case-by-case basis.

  • Return shipping costs are the buyer's responsibility, except in cases where the product is defective or there was an error in the shipment.
  • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
  • We do not provide a return shipping label.

To initiate a return, please contact our team at info@bolo-tie.com. Any item returned without prior authorization may not be processed for a refund.

Our team will provide detailed instructions for returning your package. Please ensure you carefully follow the provided instructions. Incorrect return addresses or failure to follow instructions may result in delays or forfeiture of your refund.

You must explicitly specify the items you intend to return. If no item is specified, the return may not be processed. Additionally, a tracking number for the return must be provided within the specified timeframe. Returns received after the deadline or without prior tracking details may not be eligible for a refund.

NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

  • Gift cards: Once issued, gift cards cannot be refunded. By purchasing a gift card, you agree to these terms.

PARTIAL REFUNDS

Partial refunds may be granted in certain situations:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 14 days after delivery.

REFUNDS (IF APPLICABLE)

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will be credited to your original payment method within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank, as there may be a processing delay.

If you’ve done all of the above and still have not received your refund, please contact us at info@bolo-tie.com.

EXCHANGES (IF APPLICABLE)

If your item doesn’t fit perfectly, you may request an exchange. Return shipping costs are the responsibility of the customer, except in cases where the exchange is due to an error on our part.

To request an exchange, email us at info@bolo-tie.com.

DAMAGED ITEMS (IF APPLICABLE)

If your items are delivered damaged, please email us at info@bolo-tie.com to arrange a reshipment.

Note: Items damaged by the customer after receipt may not be eligible for a refund.

We reserve the right to decline requests that do not comply with our return policy.

GIFTS

  • If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

SHIPPING

To return your product, please contact us at info@bolo-tie.com.

  • You are responsible for return shipping costs.
  • Returns must be sent to the warehouse where your order was originally shipped. Note: Most of our warehouses are located in Asia.

Important: You must provide a tracking number for all returns, and this tracking number must be submitted within the return deadline provided by our team.