Shipping time
Your order will be shipped as soon as possible. Normal shipping time is 1 to 3 days depending on the items you ordered. Please note that some of our products are made on demand to ensure the best quality. In this case, the shipping time can be extended.
We ship your orders from our various international warehouses (Asia, Europe). If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouse. In case of return, you will be asked to send your order back to our shipping warehouse. Please refer to our return policy to start the return process.
If you want to cancel your order, please contact us as soon as possible at info@bolo-tie.com. We forward every cancellation request immediately, but we cannot guarantee it will reach the warehouse before your parcel is dispatched. Once an order has been dispatched, it can no longer be cancelled — it is then covered by our 14-day return policy instead (see the Refund policy).
Please note that to reduce your wait time and provide you with a better shopping experience, we ship each item as soon as it is ready. This means that you may receive separate shipments for different items in your order. Please note that our system sends a shipping notification only when ALL items in your order have been shipped. Therefore, even if you have not received notification that your order has been shipped, it is possible that some items have already been shipped and cannot be cancelled.
It is the customer's responsibility to provide a valid shipping address. No refunds will be accepted if the address provided by the customer is incorrect.